Skills & Competencies for Retail Tire Service Manager

Retail Tire Service Manager job profile

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JOB SUMMARY for Retail Tire Service Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses.

JOB RESPONSIBILITIES for Retail Tire Service Manager

Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures.

Retail Tire Service Manager SALARY RANGE

BASE 50%
$57,831
TOTAL 50%
$62,749
Job Level
M01
Job Code
SC16000515
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Retail Tire Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Tire Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Tire Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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2 Industry Competency – Retail Business Development
Proficiency Level -1
Skill definition-Identifying growth opportunities and driving retail business expansion with a strategic mindset, market awareness, and business acumen.
Level 1 Behaviors
(General Familiarity)
Identifies the basic market research techniques and methodologies to gather data and conduct surveys.
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Level 2 Behaviors
(Light Experience)
Tracks untapped market segments and specific customer niches that have the potential for significant business growth.
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Level 3 Behaviors
(Moderate Experience)
Instructs individuals on diverse methodologies and tools to assess market viability.
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Level 4 Behaviors
(Extensive Experience)
Tailors retail Business Development strategies based on customer segmentation and market analysis to optimize customer engagement.
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Level 5 Behaviors
(Mastery)
Leads the implementation of new retail Business Development processes, ensuring seamless assimilation with existing operations.
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3 Retail Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Service Manager
Proficiency Level - 4
5 Competency for - Retail Tire Service Manager
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Retail Tire Service Manager

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Lists the tools and applications for customer retention.
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Level 2 Behaviors
(Light Experience)
Tracks customer accounts to identify churn risk and support customer retention improvement.
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Level 3 Behaviors
(Moderate Experience)
Maintains customer satisfaction to ensure customer retention and business growth.
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Level 4 Behaviors
(Extensive Experience)
Oversees the customer lifecycle to establish customer loyalty and optimize client retention.
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Level 5 Behaviors
(Mastery)
Promotes the implementation of advanced CRM solutions to drive customer retention.
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2 Job Family Competencies – Training and Development
Proficiency Level -2
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Identifies major activities involved in training cycle phases.
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Level 2 Behaviors
(Light Experience)
Works with HRIS to document and collect attendance information and career development tracking information.
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Level 3 Behaviors
(Moderate Experience)
Develops department training matrix for workforce development and retains great talent.
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Level 4 Behaviors
(Extensive Experience)
Provides instructional design expertise to support determining training needs and solution development.
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Level 5 Behaviors
(Mastery)
Promotes the development and continued expansion of training content to support our organization-specific processes.
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3 Retail Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Service Manager
Proficiency Level - 4
5 Competency for - Retail Tire Service Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Retail Tire Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
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Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3 Retail Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Service Manager
Proficiency Level - 4
5 Competency for - Retail Tire Service Manager
Proficiency Level - 5

Summary of Retail Tire Service Manager skills and competencies

There are 5 hard skills for Retail Tire Service Manager, Retail Industry, Retail Business Development, Retail Operations, etc.
3 general skills for Retail Tire Service Manager, Customer Retention, Training and Development, Promotion.
13 soft skills for Retail Tire Service Manager, Financial Acumen, Budgeting, Customer Relationship Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Tire Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be proficient in Customer Relationship Management.

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